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M&S We're all in this together

We’re all in this together

We want to share some of the things we’re doing to help our customers, wider community and colleagues during these challenging times. We’re proud to say that many of these actions come from the 80,000 colleagues who are working around the clock to keep delivering for customers.


There is plenty of food for all of us, if we just buy what we need. To make sure all our customers can access the food and essential items they need, we’re also reserving the first hour of trading on the following days for older customers (70+), customers in the most vulnerable groups, NHS and emergency services workers.

Monday - Vulnerable and older customers

Vulnerable and older customers

Tuesday - NHS and emergency workers

NHS and emergency services workers. Health and social care workers





Thursday - Vulnerable and older customers

Vulnerable and older customers

Friday - NHS and emergency workers

NHS and emergency services workers. Health and social care workers

Our food departments remain open in every store. Check your local store’s daily opening times here.

Helping you shop with confidence

Our stores are carefully managing the number of people shopping at any one time. We have introduced floor markings to ensure a two-metre space is maintained between customers as well as installing protective perspex screens at checkouts. Our stringent hygiene procedures mean colleagues are washing their hands every 30 minutes as well as thoroughly cleaning trolleys and baskets throughout the day, and cleaning self-checkouts after every customer. We are also deep-cleaning all stores every evening. To encourage contactless payment, the limit has now been raised to £45.

Download our shopping in store guide poster.

Or watch our short film, made by our amazing colleagues, on all the changes we’re making to keep you, your families and our colleagues healthy and well in our stores.



We’ve always played an active role in the local communities that we’re so very proud to serve. Our partnership with community platform Neighbourly helps us reach and work with charities in as many communities as possible. For example

Supporting communities across the UK

During these unprecedented times, we’re doing our bit to support our wonderful NHS by trying to make it easier for them to do what they do best: save lives. We’re also continuing to work with our long-term partner Neighbourly, through our support for the Neighbourly Community Fund, which was set up to tackle the impact of COVID-19 on the most vulnerable in our communities across the UK.

Download our Supporting Communities across the UK poster (PDF)

To learn more about what we’re doing to help support our hugely important local communities:

Read about how M&S is supporting the NHS and download our poster (PDF)

Find out more about how M&S kickstarted the Neighbourly Community Fund

Did you know that M&S has donated over 5 million meals to vulnerable people in the UK?


Our colleagues have a critical role to play in delivering for our customers during these challenging times. We’re working hard to make that as easy as we can for them. As well as additional cleaning in our stores we’ve added more time to shifts so colleagues can wash their hands, we’re supporting all colleagues who need to self-isolate on full pay and we’ve set up a fund for colleagues facing temporary hardship to give them extra help. In this short film, our CEO Steve Rowe personally thanks M&S colleagues for their resilience, support and kindness and talks about other measures we’re taking to keep our colleagues healthy and well.


How to help your community

We know our customers want to support their local communities, our heroic NHS workers and charities raising money to help those that are most vulnerable.

Here’s how you can make a difference…

Donate directly
to those in need

Launched on 21 March the Neighbourly Community Fund is supporting people most impacted by Covid-19, by funding the work of over 1,000 local charities.

M&S kickstarted the fund with a donation of £100,000 which you can boost by choosing Neighbourly Community Fund as your Sparks charity, or by donating directly to the fund.

Make your donation

Neighbourly Community Fund Logo

NHS T-Shirt

A T-shirt like no other

Two weeks ago we announced the donation of thousands of bespoke T-shirts for the NHS Nightingale London team to wear as part of their uniform. Following this customers and colleagues asked for a charity tee to buy and show their support and solidarity. In response, M&S is selling a range of ‘All in this Together’ T-shirts.

All of the £3.55 profit plus VAT from the sale of each product will be paid to NHS Charities Together (registered charity 1186569) – supporting NHS staff and volunteers caring for Covid-19 patients. Find out more about the charity here.

The limited edition
bag for life

We are pleased to announce our specially designed?bag for life?– featuring a rainbow and heart design, showing our appreciation for NHS heroes.

An idea inspired by our very own colleagues, look out for the limited edition bag available in all stores. Buy a bag for?20p and we’ll?donate?100% of the profits – that’s 10p per bag – to?NHS Charities Together.

By investing in the rainbow bag for life, you’re doing your bit for the NHS and the environment. Our carrier bags are 100% recycled, in fact they’re made from plastic waste collected from our very own stores.

NHS Carrier bag

Neighbourly Community Fund Logo

In-store donation

If you would like to donate to NHS Charities Together when shopping in store, simply speak to a colleague at the till point and they will process your donation. 100% of your donation will go directly to NHS Charities Together.

Donations with Sparks charities

M&S customers can select a new Sparks charity to support: The Neighbourly Community Fund, NHS Charities Together or the National Emergencies Trust. Sparks is M&S’s loyalty programme which offers a range of benefits including a penny donation by M&S to a charity of your choice every time you shop in-store or online.

National Emergencies Trust logo
NHS Charities Together logo
Neighbourly Community Fund logo


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