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Returns, refunds and exchanges

We’ve increased the return period on anything you buy with us to 90 days. This applies to both online and in-store purchases, except in the case of sale items. We hope this helps reassure you during this difficult time. You have 14 days for sale items bought online, unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange in our clothing and home stores (store returns only) or a full refund. This does not affect your statutory rights. Please click here for further details. If you have an issue with the quality of a product purchased from us, please click here

Items bought instore

Any clothing, home (excluding furniture) and beauty products can be taken to any UK clothing and home store (excluding Simply Food, M&S Food, Outlet, hospital, airport, train station, BP, WHSmith and Moto stores) for a refund or exchange. Outlet purchases can only be returned to Outlet stores. Don’t forget to bring along your receipt.

For food purchases, your best option is to return to the store of purchase. If this is not possible, please contact us.

Items bought online

FREE ways to return:

  • In Store
  • CollectPlus
  • Post
  • You can return any unwanted items paid for by Clearpay in any UK store including Simply Food, M&S Food and Outlet stores (but excluding hospital, airport, train station, BP and Moto stores). You can also return items by post and via CollectPlus. While we are unable to directly offer an exchange on orders placed through Clearpay, you are able to return the item(s) for a refund and place a new order online.

  • PayPal orders

How can I return an international order?

 

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